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Shipping Policy

It is my goal to get your merchandise to you fast and in the best condition possible.

There is a shipping estimator for your use once an item is added to the cart.

Free Shipping programs are shipped via lowest rate and Limited to Continental USA. There is a $50 lift gate fee plus $50 residential fee when required.

Store Pickup: Your will be notified via email when your order is ready for pick-up. Store Pickup is Monday thru Friday from 10am to 5pm PDST. Saturday 10am-2pm.

There will be times when products will not be available for immediate shipment. I will advise you of that situation when it occurs via email. I will ask you if you want partial orders shipped or wait till the entire order is ready. The shipping costs will be less if you wait. Your credit card will not be processed until the order is within 24 hours of being shipped.

Our recommended shipping carrier is UPS. US Mail is also available. Packages over 150 lbs must go through a freight service and details will be provided upon order. All duties and customs for international orders are the responsibility of the receiver.

UPS Canadian Shipping.
UPS charges brokerage fees (Estimated to be around $45) for shipments to Canada. You are also responsible for any customs and duties Canada might charge. Check with UPS in Canada for the brokerage fees. All duties and customs for international orders are the responsibility of the receiver.

How to self clear shipment at CBSA and avoid UPS brokerage fee

Truler.com By admin, on November 24th, 2010 These instructions are the final conclusion to the post UPS/FedEx Brokerage Fees – avoid scam and are right for you if:

  • You ordered some goods from US into Canada by UPS and they are on the way
  • Going to import some goods from US into Canada by UPS
  • Already received your package and did not pay anything to the driver. It means that UPS will send you brokerage fees invoice several weeks/months later, or send information right to collection agency
  • Driver showed you collect-on-delivery (C.O.D.) invoice which was ~half of the item’s price and you refused to pay at the door There are two conditions necessary for the procedure of self clearance at Canada customs:
  • Your shipment’s value for duty is less than $1600 CAD
  • You have one of the local CBSA (Canada customs) offices nearby. You may find the list of offices across Canada here: Directory of CBSA Offices where Courier Low Value Shipments Program clearances are performed. Here is the procedure of self clearing (confirmed by CBSA main office and proven many times in practice):
  • Wait while your package comes to the local UPS warehouse (where you live). You will see status in the shipment’s tracking information on UPS website. If you don’t track, so just wait for the first delivery attempt and refuse to pay at the door
  • Call UPS at toll free number 1-800-742-5877, press “3″ to be connected to the billing department (or other prompt by the system), and ask customer service representative to send you shipment’s invoice. Some of the representatives call it commercial invoice. Just ask for “commercial invoice” associated with your tracking number. They can send it by e-mail or fax. Please make sure they got your address correctly – ask to spell it back. They will send it right away in .zip archive to your e-mail. Shipment’s invoice has the Unique Shipment Identifier Number needed by CBSA as well.

Flammable items: All flammable items such as glue, waxes, and solvents must be shipped via UPS Ground.

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