Frequently Asked Questions

1. How can I contact you?
2. Are the tools new or used?
3. Did my order go through?
4. Do you ship internationally?
5. Do you have a storefront?
6. What about warranty service?
7. When will my order ship?
8. Is there a danger of double orders?
9. How long have you been in business?

Answers...

1. How can I contact you?

   Click on the Contact Us link in the Customer Service menu to the left.

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2. Are the tools new or used?

   All products sold are new factory products unless noted as such. Generally those tools that have a catalog or SKU number ending with a U are used tools, those ending with an R are factory reconditioned.

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3. Did my order go through?

   Your order was successfully placed if you received an order ID number and an e-mail from us. Please allow up to 30 minutes for the e-mail to arrive, and make sure it is not placed in your Spam or Junk folder by your e-mail program. If you have any difficulty placing an order please e-mail mike@mikestools.com.

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4. Do you ship internationally?

   Yes. I prefer to use Express Mail for all packages that will meet their criteria. It is the least expensive way to ship and provides a tracking number. Items that do not meet those standards may go through a freight forwarder and can go by air or sea. You are responsible for all customs and duties.

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5. Do you have a storefront?

   We are an internet-only store and no public access is available.

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6. What about warranty service?

   I am an authorized Delta repair facility and do warranty, and non warranty repairs both in the field and in my shop. Please call for an appointment.

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7. When will my order ship?

   All orders within normal business hours are usually shipped the same day provided the item is in stock. You will receive an e-mail with the tracking numbers when your order has shipped. If the product is not available for some reason an explanation will be e-mailed to you. Weekend orders will ususally ship the next business day.

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8. Is there a danger of double orders?

   No, I check every order before it ships. Any duplicate orders would be caught and investigated prior to processing.

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9. How long have you been in business?

   I opened my first store in Fountain Valley, California in September, 1997. I have been selling tools online for 9 years.

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